Actionable Feedback Policy | Morganable

Last Updated : April 2nd, 2026
Website: morganable.com
Publication: Morganable

At Morganable, we believe that trusted journalism requires openness, accountability, and a practical way for readers to raise concerns and receive meaningful responses. This Actionable Feedback Policy explains how readers, sources, rights holders, organisations, and members of the public can contact us to report errors, request corrections, flag ethical concerns, submit complaints, raise legal issues, or notify us of technical problems on morganable.com.

We treat credible feedback as an essential part of editorial responsibility and newsroom improvement.

1. Purpose of This Policy

This policy exists to ensure that feedback sent to Morganable is:

• easy to submit;
• reviewed by the appropriate team;
• acknowledged within a reasonable timeframe;
• handled fairly and consistently;
• capable of leading to correction, clarification, update, removal, or internal review where justified.

We want readers to know not only how to contact us, but also what happens next.

2. Who Can Use This Policy

This policy applies to feedback from:

• readers and subscribers;
• interviewees and quoted sources;
• public officials and institutions;
• businesses, civil society groups, and community organisations;
• copyright holders and authorised representatives;
• people affected by our reporting;
• users experiencing technical or accessibility issues on our website.

3. Types of Feedback We Accept

Morganable welcomes actionable feedback relating to, but not limited to, the following:

Editorial and factual issues

• factual inaccuracies;
• misleading headlines;
• incomplete context;
• incorrect names, titles, dates, figures, quotes, captions, or locations;
• broken or outdated links within articles;
• concerns about fairness, balance, or attribution.

Corrections and clarifications

• requests to correct verifiable factual mistakes;
• requests to clarify wording that may confuse readers;
• notifications that material developments have changed the context of an earlier report.

Ethical and standards concerns

• concerns about plagiarism, attribution, conflicts of interest, undisclosed sponsorship, or newsroom conduct;
• concerns about discriminatory, harmful, or irresponsible framing.

Legal and rights-related concerns

• defamation complaints;
• copyright concerns;
• privacy concerns;
• impersonation or misrepresentation concerns;
• takedown-related legal notices.

Technical and user-experience concerns

• broken pages;
• inaccurate metadata;
• mobile usability issues;
• ad or page behaviour that interferes with reading;
• security or accessibility concerns.

4. How to Submit Feedback

Readers may submit feedback through the following channels:

General Editorial Feedback
Email: editorial@morganable.com

Corrections Desk / Newsroom Standards
Email: editorial@morganable.com

Legal / Rights / Takedown Issues
Email: editorial@morganable.com

Technical Support / Website Issues
Email: info@morganable.com

Postal Contact
info@morganable.com

Contact Page
https://www.morganable.com/contact-us/

To help us act quickly, please include:

• your full name;
• your contact email;
• the headline or URL of the relevant article or page;
• a clear description of the issue;
• the specific statement, paragraph, image, or section being challenged;
• any supporting evidence, documents, screenshots, or links;
• the correction or action you believe is appropriate.

Anonymous feedback may be reviewed, but Morganable may be unable to respond or act where the report lacks sufficient detail or verification.

5. What Makes Feedback Actionable

Morganable considers feedback actionable where it is specific enough to be assessed and, where necessary, verified.

Actionable feedback usually includes:

• a clear identification of the content at issue;
• a precise explanation of the alleged error or concern;
• supporting evidence or a basis for verification;
• a requested outcome, where relevant.

Feedback is less likely to be actionable where it is vague, abusive, purely speculative, repetitive without new evidence, or unrelated to identifiable content on Morganable.

6. Our Review Process

When feedback is received, Morganable will assess it and direct it to the appropriate person or function, such as editorial leadership, standards review, legal review, or technical administration.

Depending on the issue, we may:

• verify the challenged claim against source material;
• contact the reporter, editor, or relevant desk;
• seek additional evidence from the complainant;
• consult legal or editorial standards advisers;
• review publication history, timestamps, screenshots, and source records;
• decide whether a correction, clarification, update, editor’s note, temporary restriction, or removal is justified.

We aim to handle all feedback in good faith and with procedural fairness.

7. Response Timeframes

Morganable aims to review feedback promptly. Target response windows are as follows:

• Urgent factual errors in active news coverage: as quickly as reasonably possible;
• General editorial complaints: within a reasonable editorial review period;
• Technical issues affecting access or usability: as quickly as operationally feasible;
• Legal or rights-based complaints: escalated promptly for review.

Complex matters may require more time, especially where supporting evidence must be checked or outside parties contacted. Where appropriate, we may acknowledge receipt first and provide a fuller response after review.

8. Possible Outcomes

After review, Morganable may decide to:

• make a factual correction;
• add a clarification;
• update the article to reflect new developments;
• amend a headline, caption, image credit, or metadata;
• add an editor’s note;
• remove or replace inaccurate material;
• decline the request where the complaint is unsupported or the content is accurate;
• refer the matter for legal or senior editorial review.

A disagreement with editorial judgment does not automatically mean a correction is warranted. However, we take all credible challenges seriously.

9. Corrections, Clarifications, and Updates

Morganable distinguishes between the following:

Correction
Used where a factual error has been confirmed.

Clarification
Used where wording was technically accurate but could reasonably mislead or confuse readers.

Update
Used where new information materially changes the context of a developing story.

Where appropriate, significant editorial changes may be noted transparently on the article.

10. Complaints About Opinion, Analysis, and Commentary

Opinion and analysis pieces may contain interpretation, argument, and criticism. Morganable will not remove or alter such content solely because a reader disagrees with the viewpoint expressed.

However, opinion content remains subject to our standards on:

• factual accuracy;
• fair attribution;
• lawful publication;
• clear labelling;
• responsible editorial conduct.

Where an opinion article contains a verifiable factual error, it may still be corrected.

11. Abuse, Harassment, and Bad-Faith Complaints

Morganable expects feedback to be submitted in a civil and lawful manner.

We may limit engagement with submissions that are:

• abusive or threatening;
• discriminatory or harassing;
• spam-based or automated;
• clearly malicious or made in bad faith;
• repetitive without any new evidence.

This does not prevent us from reviewing the substance of a credible issue where one exists.

12. Legal and Rights-Related Escalation

Complaints involving defamation, copyright, privacy, impersonation, court restrictions, or other legal concerns may be escalated immediately for specialist review.

Where necessary, Morganable may request:

• proof of identity;
• proof of authority to act;
• a fuller legal explanation of the complaint;
• supporting documents or evidence;
• the exact remedy sought.

Submission of a complaint does not automatically result in removal of content. Each matter will be assessed on its facts and applicable law.

13. Technical and Accessibility Feedback

Morganable welcomes reports of:

• broken links;
• unavailable pages;
• structured data errors;
• page rendering problems;
• slow or unstable article pages;
• accessibility barriers affecting readers using assistive technologies;
• security concerns.

We aim to route technical feedback to the relevant support or development contact for review and remediation.

14. Editorial Independence and Fair Handling

Morganable reviews feedback independently. Commercial pressure, political pressure, advertising relationships, or personal disagreement must not determine whether a valid concern is accepted or rejected.

Our aim is not to protect appearances, but to improve accuracy, clarity, fairness, and trust.

15. Record-Keeping and Internal Learning

Morganable may keep internal records of complaints, corrections, clarifications, legal notices, and technical reports for accountability, consistency, training, and risk management purposes.

Patterns of recurring feedback may be used to improve:

• newsroom workflows;
• headline writing;
• fact-checking routines;
• correction practices;
• technical maintenance;
• reader communication.

16. Transparency to Readers

Morganable believes that public trust is strengthened when readers can easily identify who publishes our journalism and how to contact us about it. Google’s news guidance specifically says news publishers should provide transparency signals such as clear dates and bylines, information about authors and publishers, and contact information.

For that reason, Morganable aims to maintain:

• a visible Contact page;
• clear editorial and corporate identity;
• accessible policy pages;
• published routes for corrections, complaints, and rights concerns.

17. SEO and Publication Quality Commitment

This policy is also part of Morganable’s broader commitment to trustworthy, people-first publishing. Google says its ranking systems are designed to prioritise helpful, reliable content created for people, and it recommends useful page descriptions because meta descriptions may be used to generate snippets in Search.

Accordingly, Morganable aims to keep this policy page:

• clearly titled;
• easy to find in site navigation or footer menus;
• written in plain language;
• linked from relevant trust pages such as Contact, About, Corrections, Ethics, and Editorial Policy.

18. Changes to This Policy

Morganable may update this Actionable Feedback Policy from time to time to reflect editorial practice, operational changes, legal requirements, or platform standards.

The latest version published on morganable.com will apply from the date of publication.

19. Contact

For all actionable feedback, please contact:

Morganable
Website: morganable.com
General feedback: info@morganable.com
Corrections: editorial@morganable.com
Legal: editorial@morganable.com
Technical support: info@morganable.com
Address: Petrone House, 31 Church Street, London, United Kingdom.RM10 9UR